Domestic air travel in the U.S. is just not what it used to be. Of course, this is not news to many of you, but a recent flight once again highlighted the dangers and inconveniences of such a trip on a leading U.S. airline so I decided to write about it.
So beautiful outside. So dangerous inside.
My trip did not begin under an auspicious star. A faulty electric pump of some sort hindered engine start and grounded our airplane until the mechanics managed to man-handle it into submission. 150 captive and uninitiated passengers hoped the pump in question was not critical to the plane’s airworthiness, since it was obvious that the only way to get to where we were going was to stay seated. There was no replacement airplane anywhere in sight.
The “paperwork”, as the pilots called it, took an hour longer than the actual repair. So much for efficiency in air travel and my plans at my destination. The tear that ripped open the fuselage of a Southwest Airlines 737 over Arizona was still fresh in everyone’s minds, so I guess those responsible for maintenance and safety were a little more jumpy than usual.
All of us on the flight had gotten up before the crack of dawn to catch the plane, and it was infuriating to know that we could have stayed in bed a little longer after all.
Then other highlights of the flight included the standard-fare weirdo fellow passengers and parents with their unruly kids that make you just wish your limited personal space was enclosed in a germ-free, soundproof bubble.
The chips, crackers and snack boxes are for purchase only. And only available to credit-card holders. And they don’t even load lemon for my tea anymore.
But the most frustrating development in modern air travel in the last couple of years is the array of hand luggage that is schlepped into the aircraft at take-off time. Since airlines started charging real money to carry luggage down below, passengers have taken the initiative and are bringing everything with them into the plane. Including, it seems, the kitchen sink.
One unhealthily filled bin dangerously close to my head took two stewardesses and a big strong guy to close. One of four suitcases up there was a couple of square inches larger than the (official) permitted carry-on size, and the bin’s latch would not close, even after I slammed it three times with my fist. A method requiring some finesse – two people pushing on either side, while the third shoved the latch in – forced the desired result.
Passengers just boarding the plane, scoping out places to stow their bags, had to be deterred by a loud chorus of sharp warnings: “DON’T OPEN THAT BIN!!”
After that, the flight itself was uneventful. Arriving at my destination blew away the anger and the fatigue. And I managed to get out of the airplane safe, without major head or neck injury from flying luggage.
Whew. That was work.
Once at the gate, the carry-on luggage scrum begins.
PS. Upon arrival, I discovered that the US AIRline mentioned above wantonly broke the bag that I had checked in. A series of exasperating conversations with three so-called “Customer Service” representatives yielded a clear and rather customer-unfriendly rebuff.
Evelynn Starr 